Refund policy

TRUEFORM RETURN & EXCHANGE POLICY

We want you to be confident in your TrueForm purchase.

Returns

Returns may be requested within 14 days of delivery.

To be eligible for a return, items must be:

• Unworn and unused
• Unwashed
• Free from stains, odors, damage, or signs of wear
• Returned with all original tags and packaging

Items that do not meet these requirements may not be accepted.

Exchanges

If you ordered the wrong size, contact us within 14 days of delivery. Size exchanges are subject to availability.

Because TrueForm releases products in limited quantities, we cannot guarantee that another size will be available.

Final Sale Items

Items specifically marked Final Sale cannot be returned or exchanged unless they arrive damaged or incorrect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact us as soon as possible after delivery and include your order number and clear photos of the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable except when required by law or when the return is due to an error by TrueForm.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact

To request a return or exchange, contact:

Trueform234@gmail.com

Include your name, order number, and reason for the request.